Frequently Asked Questions

Get the lowdown on your audio gear and orders.

How long does shipping take for my order?

Standard shipping typically takes 3-5 business days within the continental US. You will receive a tracking number via email as soon as your order leaves our warehouse.

What is the warranty policy on Skullcandy products?

We offer a 1-year limited warranty on all headphones and speakers. If your product has a manufacturing defect, we will replace it or provide a store credit.

Can I return my earbuds if I am not satisfied?

Yes, we offer a 30-day satisfaction guarantee. If you are not happy with your purchase, you can return it in its original packaging for a full refund.

How do I pair my wireless headphones?

Ensure your headphones are in pairing mode by holding the power button until the LED flashes. Then, select your Skullcandy device from the Bluetooth settings on your phone or computer.

Are Skullcandy earbuds waterproof?

Many of our products feature IPX4 or higher water and sweat resistance. Please check the specific product specifications for the exact rating of your model.

What payment methods do you accept?

We accept all major credit cards, PayPal, Google Pay, and Apple Pay. We also offer interest-free installment plans through Klarna and Afterpay.